Frequently asked questions
Here you will find answers to the most popular questions about booking, check-in, apartments, services, transport and the neighborhood. If you can’t find what you need, contact us — we are always happy to help.
Diamond Apartments is located in Moscow City, in the OKO Tower, at 1st Krasnogvardeisky proezd 21 str. 2, Moscow.
The aparthotel is located in the OKO Tower in the Moscow City International Business Center.
Diamond Apartments is an officially certified five-star aparthotel.
The hotel has 79 designer apartments.
The apartments are located on the 10th, 15th, 16th, 17th and 18th floors of the OKO Tower.
Delovoy Tsentr metro station and Moscow City metro, MCC and MCD station are about a 3-minute walk away.
The World Trade Center is an 8-minute drive from the apart-hotel.
Within walking distance you will find the Moscow City business district, shopping and leisure venues, restaurants, a fitness club with a spa and entertainment centers.
Take the metro to Delovoy Tsentr or Moscow City station, the MCC to Moscow City station, or the MCD lines D1 and D4 to Moscow City station.
All apartments offer panoramic views of Moscow and the Moscow City towers.
Apartments range in size from 25 to 110 m².
Every apartment has its own kitchen.
The kitchens are fitted with all the appliances, dishes and cutlery you need for everyday living.
The apartments have a washing machine with a drying function.
You can book your stay on the official website, by phone, by email or through available booking platforms.
Please provide your dates of stay, the number of guests, the apartment category and your contact details.
A booking is confirmed once the terms have been agreed and you have received confirmation from the hotel administration or the booking platform.
The confirmation includes your dates of stay, apartment category, price, and payment and cancellation terms.
Cancellation terms depend on the selected rate and the conditions of your specific booking.
Some rates allow free cancellation up to a specified deadline. For other rates, late cancellation may result in a charge of part or all of the booking cost.
Dates can be changed subject to apartment availability. The price may change depending on the new dates and rate.
When you book direct, you get up-to-date apartment availability, easy booking management and no booking platform fees.
The price depends on the apartment category, dates of stay, number of guests, selected rate and any additional services.
A security deposit may be required at check-in as a guarantee of property safety and compliance with the House Rules.
The security deposit is refunded after check-out, provided there is no damage, outstanding payment or violation of the House Rules.
Additional services are available on request and may be charged separately. The price depends on the service selected.
Yes, payment by foreign bank cards is accepted.
Official check-in time is from 3:00 PM.
Check-out is until 12:00 noon.
Early check-in is possible by prior arrangement and subject to availability.
Late check-out is possible by prior arrangement and subject to availability.
Our reception is open 24 hours a day. Once official check-in time has begun, you are welcome to arrive at any time that suits you.
Guests must present a valid identity document at check-in.
When accommodating children, foreign nationals or several guests, the administration may request additional documents in accordance with applicable regulations.
Accommodation of additional guests must be agreed with the administration in advance.
Pets are allowed only with prior approval from the administration.
The owner is responsible for the pet's behavior, cleanliness, the safety of other guests and the aparthotel's property.
Passing your key card to third parties is not permitted.
Please report the fault to the administration. Do not attempt to repair or interfere with any engineering systems, equipment or utilities yourself.
The guest is required to compensate for any damage caused in accordance with the established procedure.
Access to the aparthotel is by electronic key card only. The premises are under 24-hour video surveillance, and the hotel has its own security service.
We offer companies accommodation for their employees with 24/7 hotel service, a convenient Moscow City location and tailored corporate offers.
Corporate clients can pay by bank transfer and receive all the necessary accounting documents.
Transfers around Moscow and to the airport are available for guests.
Spa access is charged separately. Encore Fitness & Spa is open to guests aged 16 and over.
The OKO Tower is home to the Okovoice Event Hall, with four separate halls for presentations, corporate and private events. The venue is fitted with professional technical equipment.
Families can choose from a range of apartment categories, including options for 3 to 5 guests.
For our youngest guests we provide baby cots, high chairs and hypoallergenic toiletries.
Families can choose apartments from 40 to 110 m², designed to accommodate 3 to 5 guests.
Large families and groups can book our “connect” apartments, which let you stay next to each other while keeping your own private space.
For long-term stays, a rental agreement can be signed for a period of 1 to 11 months.
Long-term rental agreements for 1 to 11 months are concluded with no security deposit.
Yes, the reception is open 24 hours a day, 7 days a week.
The apartments are cleaned daily.
Yes, laundry and dry cleaning services are available to guests.
Room service is available 24 hours a day: food and drinks can be delivered directly to your apartment.
The MOMO restaurant is located in the OKO Tower, offering European and Asian cuisine with a Pan-Asian-inspired menu.
The MOMO restaurant serves breakfast with a wide choice of dishes.
Guests can use the guarded underground parking with direct access from the building.
There are entertainment centers for children and adults nearby, offering arcade games, laser tag, billiards and bowling.
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